Introduction
Luxe Comfort Travels respects your right to understand how your personal information is collected, used, disclosed, transferred, and stored. This Privacy Policy outlines our practices regarding data protection in accordance with applicable Indian laws and regulations. We encourage you to read this policy carefully alongside any other specific notices we may provide when collecting or processing your data.
Use of Personal Data
We only process your data when legally permitted. We primarily use your information to build and strengthen our relationship with you for the following purposes:
Booking Process:
- We may use your existing personal information to streamline your booking process, including contact details and traveler lists.
- This information is presented during booking to expedite the process.
Other Uses:
- Keep you informed about transaction status.
- Send booking confirmations via SMS, WhatsApp, or other messaging services.
- Provide updates or changes to your bookings.
- Allow customer service to contact you, if necessary.
- Confirm reservations with service providers.
- Personalize website, mobile site, and app content.
- Request reviews for products, services, or improvements.
- Send verification messages or emails.
- Validate/authenticate your account and prevent misuse.
- Contact you on birthdays or anniversaries with special offers.
- Send important notices and communications regarding products, services, or changes to terms and conditions/policies.
- Inform you about LCT and affiliate products and services.
- Send payment reminders and/or travel vouchers.
- Offer travel sector updates through newsletters (you can unsubscribe at any time).
Data Sharing
We may share your data with third parties in limited circumstances, including:
- Processing your booking, inquiries, or participation.
- Fulfilling service offerings, bookings, reservations, or user-initiated activities.
- Service providers who assist with tasks like information processing, credit extension, order fulfillment, product delivery, data management, customer service, interest assessment, research, and satisfaction surveys. These companies are obligated to protect your information.
Marketing Promotions, Research, and other Programs
- As a registered user, you will receive updates on products, services, offers, promotions, and events. You can unsubscribe at any time.
- We may use personal data to improve offerings, develop new products/services, content, and advertising.
- We may use personal data for internal research, analysis, and auditing.
- LCT may launch occasional contests. Data collected may include contact information and survey responses. We use this information to contact winners and improve offerings based on survey results.
- LCT may offer travel referral or reward programs. You may choose to opt out. We may share data with program partners to fulfill rewards, subject to your consent. Verification of user information may occur for fraud prevention or other purposes.
Cookie Policy
Luxe Comfort Travel’s website and applications may use cookies to collect information related to your usage. Cookies may be used for transactions; disabling them may affect website functionality.
We and our partners may use cookies or other technologies to collect anonymous, non-personal data (excluding name, address, email, phone number) about your visits to this and other websites to measure advertising effectiveness. We may also collect non-personal browsing activity data (pages viewed, products/services viewed or booked). This helps us manage and improve offers and provide you with better products and services tailored to your interests and needs.
We collect some information automatically and store it in log files. This includes IP addresses, browser type/language, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand trends, administer the website, learn about user behavior, and gather demographic information. This information may be used for marketing and advertising services.
Some email messages utilize “click-through URLs” linked to website content. Clicking these links directs you through a separate web server before reaching the destination page. We track this data to understand interest in specific topics and measure communication effectiveness. If you prefer not to be tracked, do not click text or graphic links in email messages.
Pixel tags allow us to send emails in readable formats and track whether emails are opened. We may use this information to reduce or eliminate messages sent to customers.
Data Prevention and Security
We implement appropriate technical and organizational measures to ensure the security of your data, considering factors like implementation costs, processing nature, scope, and context, and potential risks. These measures include:
- Pseudonymization and encryption of personal data.
- Maintaining ongoing confidentiality, integrity, availability, and resilience of processing systems and services.
- Ability to restore data availability and access promptly in case of physical or technical incidents.
- Regular testing, assessment, and evaluation of technical and organizational measures to ensure processing security.
Those with permanent or regular access to personal data undergo training on their rights and responsibilities when processing such data.