At Luxe Comfort Travels, we are committed to safeguarding the privacy and protection of your personal data. This Data Privacy and Protection Policy outlines how we collect, store, process, and use your personal data in accordance with applicable laws, including the Data Protection Rules set by the Government of India.

We understand that the protection of your privacy is essential, and we strive to ensure that your personal information is handled responsibly, securely, and in compliance with all relevant regulations.

1. Overview of Our Data Privacy Practices

Luxe Comfort Travels (referred to as "Luxe Comfort", "we", "us", or "our") is a provider of travel and hospitality services. In order to provide you with personalized services and improve your experience, we collect and process personal data as described in this policy.

We store all data securely with our hyperscaler partner, the world's largest hyperscaler, ensuring that it is hosted on state-of-the-art, highly secure infrastructure. Our hyperscaler partner adheres to global data protection standards and ensures the highest levels of security for all stored data.

2. Types of Personal Data We Collect

Depending on the services you request and the manner in which you interact with our Website or mobile applications, we may collect the following categories of personal data:

• Personal Identification Information: Full name, date of birth, gender, address, phone number, email address, passport number, government identification numbers.

• Travel Information: Travel itinerary details, booking history, flight and hotel preferences, special requests, dietary restrictions, travel companions’ information.

• Payment Information: Credit/debit card details, billing address, payment method (only processed by trusted third-party payment providers).

• Location Information: Geolocation data if you enable location services on our website or app, including your IP address and GPS data.

• Communication Information: Emails, phone calls, messages, and other communication related to your travel services, support, or inquiries.

• Behavioral Data: Data collected through cookies, web analytics, and other tracking technologies to improve user experience on our website.

3. How We Use Your Personal Data

We process your personal data to provide the services you request and for the following purposes:

• To Provide Travel Services: To make bookings, process payments, provide customer support, offer personalized recommendations, and handle travel-related queries.

• To Improve Our Services: Analyze how you use our website and services in order to improve your experience, optimize our site, and introduce new features.

• To Communicate with You: Send transactional emails, confirmations, promotions, newsletters, and other communications related to your travel and services.

• For Legal Compliance and Security: Ensure compliance with applicable laws, protect your data, prevent fraud, and defend our legal rights.

• To Offer Marketing and Promotional Content: We may send you tailored promotional offers and discounts based on your preferences and behavior, subject to your consent.

4. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: We process your data to fulfill our contractual obligations with you, such as making travel bookings and processing payments.

• Consent: We process your data based on your consent for marketing, promotional offers, and tracking cookies (when you opt in).

• Legitimate Interests: We may process your personal data when it is in our legitimate interests to improve our services, ensure the security of our website, and prevent fraudulent activities.

• Legal Obligations: We process your data when necessary to comply with legal obligations, such as tax and regulatory requirements, or to respond to law enforcement requests.

5. How We Protect Your Personal Data

Luxe Comfort Travels takes the security of your personal data seriously. We implement various technical, organizational, and administrative measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

• Data Hosting and Storage: We store all personal data securely with our hyperscaler partner, which is the world’s largest hyperscaler and complies with international data security standards such as ISO/IEC 27001, SOC 2, and GDPR.

• Encryption: All sensitive data is encrypted in transit and at rest, ensuring that it is protected during transmission and while stored in our systems.

• Access Control: Access to personal data is strictly controlled within our organization. Only authorized personnel who need to access the data for legitimate business purposes are granted access.

• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. We will delete or anonymize your data once it is no longer required for those purposes, in compliance with applicable laws.

6. How We Share Your Personal Data

We may share your personal data with third parties for the following purposes:

• Service Providers: We may share your data with trusted third-party service providers who assist us in providing services such as payment processing, booking systems, email communication, customer support, etc. These third parties are required to handle your data in accordance with our privacy policy.

• Affiliates and Business Partners: We may share your data with our affiliates or business partners when necessary to fulfill the services you have requested (e.g., hotel bookings, airlines, etc.).

• Legal and Regulatory Authorities: We may disclose your data when required by law, or to comply with legal requests, court orders, or regulatory requirements.

• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, subject to applicable data protection laws.

7. International Data Transfers

As part of our partnership with the world’s largest hyperscaler, your data may be stored and processed outside of India. These transfers are conducted in compliance with applicable data protection laws and we ensure that adequate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

8. Your Rights Over Your Personal Data

In accordance with applicable data protection laws, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.

• Rectification: You have the right to request corrections to any inaccurate or incomplete data.

• Deletion: You have the right to request the deletion of your personal data, subject to legal obligations.

• Restriction: You have the right to request that we restrict processing of your data under certain circumstances.

• Objection: You have the right to object to certain types of data processing, such as for marketing purposes.

• Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [info@luxecomforttravels.com].

9. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and improve our services. For more details on how we use cookies, please refer to our Cookie Policy.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from individuals under the legal age for consent in India. If we learn that we have collected data from a child under the legal age, we will take immediate steps to delete that data.

11. Updates to this Policy

We may update this Data Privacy and Protection Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions or concerns about our Data Privacy and Protection Policy, or if you wish to exercise any of your rights, please contact us:

• Email: info@luxecomforttravels.in

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By continuing to use our services, you acknowledge that you have read and understood this Data Privacy and Protection Policy.