At Luxe Comfort Travels, we value your privacy and are committed to protecting your personal information. This Privacy and Cookie Policy outlines how we collect, process, use, disclose, and safeguard your personal data in compliance with applicable laws and regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Indian Information Technology Act, 2000, and other relevant privacy laws in India. By accessing or using our website (the "Website") and services provided by Luxe Comfort Travels ("we," "our," or "us"), you confirm that you have read, understood, and agree to the practices described in this policy.

Please read this Privacy and Cookie Policy carefully, as it explains the collection, use, and protection of your personal data, as well as your rights.

1. Data Collection: What Information We Collect

Depending on the purpose for which you engage with us, we collect the following categories of personal data:

1.1 Personal and Contact Information

• First name, last name, contact number, and email address when you inquire about our services or interact with us for booking purposes.
• Billing and shipping addresses, if applicable.

1.2 Travel and Service-related Information

• Details regarding the services you request, such as your travel preferences, travel dates, accommodations, etc.

1.3 Location Information

• We may collect geolocation data when you opt to share your location through features such as “Activate your geolocation.” This data is used to provide relevant services such as location-based travel suggestions.

1.4 Payment and Transaction Data

• If you make a purchase, we collect transaction details, including your payment method, billing address, and payment processing details (via third-party payment processors).

1.5 Technical and Browsing Information

• We collect certain data related to your interaction with our Website, including device information, IP address, browser type, device operating system, and browsing activities through cookies and similar tracking technologies.

1.6 Cookies and Tracking Technologies

• For the purpose of improving your user experience on the Website, we use cookies (both session and persistent) to track user behavior, preferences, and for analytics purposes. For more details, refer to Section 9 below.

1.7 Sensitive Personal Data

• We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. However, if you provide us with such sensitive data voluntarily, we will treat it with extra caution in accordance with applicable laws.

2. Purposes of Data Collection and Processing

We process your personal data for the following purposes:

2.1 To Provide Our Services

• To process bookings, reservations, or travel inquiries.
• To communicate with you about your bookings, updates, or cancellations.
• To fulfill any contractual obligations or provide customer support related to our services.

2.2 To Improve Our Website and Services

• To analyze usage patterns, improve website functionality, and enhance your experience with the Website.
• To perform web analytics, measure performance, and customize content based on user preferences.

2.3 Legal Compliance

• To comply with Indian law, legal obligations, regulatory requests, and resolve disputes or enforce agreements.

2.4 Security and Protection

• To protect the security and integrity of our Website, prevent fraud, and ensure the safety of our users.

2.5 Marketing and Promotions

• With your consent, we may send you promotional or marketing material related to Luxe Comfort Travels’ services or third-party offers relevant to your interests. You can opt-out of marketing communications at any time.

3. Sharing and Disclosure of Personal Data

We may disclose your personal data under the following circumstances:

3.1 Service Providers

• To third-party service providers who assist in operating the Website, processing payments, and fulfilling your bookings, such as payment processors, hotels, airlines, and travel agencies.

3.2 Legal Obligations

• To comply with any applicable laws or respond to legal requests such as subpoenas, court orders, or requests from government authorities.

3.3 Business Transactions

• In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owners.

3.4 Affiliates and Partners

• To trusted affiliates or business partners for operational purposes, such as joint promotions or customer support, but only with appropriate safeguards in place.

3.5 Public Authorities

• If required by law or in case of emergencies, we may disclose your personal information to law enforcement, regulatory authorities, or other public entities.

4. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy and Cookie Policy or as required by law. After this period, we will securely delete or anonymize your personal data.

5. Your Rights Regarding Personal Data

Under Indian data protection laws, you have the following rights:

5.1 Right to Access

• You can request access to the personal data we hold about you and the purposes for which we process it.

5.2 Right to Rectification

• You have the right to request that we correct any inaccuracies or complete incomplete data.

5.3 Right to Deletion

• You can request that we delete your personal data, subject to any legal obligations or contractual requirements.

5.4 Right to Restrict Processing

• You can request us to restrict the processing of your personal data under certain circumstances.

5.5 Right to Data Portability

• You have the right to request that your personal data be transferred to another service provider in a structured, commonly used, and machine-readable format.

5.6 Right to Object

• You may object to our processing of your personal data based on legitimate interests, and we will cease processing unless we can demonstrate compelling legitimate grounds.

5.7 Right to Withdraw Consent

• If you have provided consent for the processing of your personal data, you can withdraw your consent at any time without affecting the lawfulness of the processing based on consent before withdrawal.

To exercise these rights, please contact us at [insert contact details].

6. How We Protect Your Data

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include secure transmission of data, encryption, access controls, and regular security audits.

7. Cookies and Similar Tracking Technologies

7.1 What are Cookies?

• Cookies are small files placed on your device to collect and store information. We use both session cookies (which expire after you close your browser) and persistent cookies (which remain until you delete them or they expire).

7.2 Cookie Types We Use:

• Strictly Necessary Cookies: Essential for the Website’s functionality (e.g., for logging in or filling out forms).
• Performance Cookies: Help us analyze website usage and improve user experience.
• Functional Cookies: Allow the Website to remember user preferences.
• Targeting/Advertising Cookies: Track your behavior across websites to deliver relevant advertisements.

7.3 Managing Cookies

• You can manage cookie preferences in your browser settings. You may also choose to opt-out of certain cookies through our cookie preferences banner.

8. Location Data

We may collect location data if you opt to share it by enabling location services on your device. This helps us provide location-based services and recommendations.

9. Changes to this Privacy and Cookie Policy

We may update this Privacy and Cookie Policy from time to time. When we make material changes, we will notify you through appropriate channels (e.g., email or website notification). The updated policy will be posted on this page, and the "Effective Date" will be updated.

10. Contact Information

If you have any questions or concerns about our privacy practices or would like to exercise your rights regarding your personal data, please contact us at:

Luxe Comfort Travels Data Protection Team
Email: info@luxecomforttravels.in

Alternatively, you may contact our appointed Data Protection Officer at akash@luxecomforttravels.in.

By using the Website and services provided by Luxe Comfort Travels, you agree to the collection and processing of your personal data as outlined in this Privacy and Cookie Policy.